Terms & Conditions
General
- Responsibility of final proof reading of documents lies with client and any errors notified within 48 hours of receipt will be corrected free of charge. After 48 hours it shall be deemed that the work has been accepted as free of errors and omissions and the VA will accept no liability or loss arising from the performance of any services carried out under the agreement
- Errors or omissions reported after 48 hours will still be corrected but the additional time spent will be charged to client
- For reasons of safety and insurance, personal visits to our premises are not permitted. Any and all necessary meetings will be held at an alternative location
- Channel Virtual Assistance recommends any original documents to be sent via secure post
- A signed contract is required before commencement of work. This indicates clients acceptance of our terms and conditions
- Channel Virtual Assistance will not be held liable or responsible for the end use of any document or work carried out by us. We retain the right to reject work which involves material we feel is illegal, immoral or objectionable
- Written quotations can be provided prior to any work commencing
- Work will be presented using Microsoft Office applications
- Contracts can be terminated with 30 days written notice by either party. We reserve the right to charge for any work carried out prior to cancellation
- Although every effort will be made to ensure reliable service, in event of equipment failure, Channel Virtual Assistance cannot be held liable for any loss of information
Confidentiality & Data Protection
- Confidentiality is guaranteed at all times
- No information will be made available to any third party
- All work will be kept on file for a period of 12 months. After this time, work will be deleted unless specifically instructed
Charges & Payments
- Available on request
